ck356 Privacy Policy
Protecting your personal information at ck356 is our top priority — learn how we collect, use, and keep your data secure.
ck356 ("we", "our") is a trusted online betting and casino platform in Bangladesh. We take the privacy of our users' personal information very seriously. This Privacy Policy describes what information we collect when you use ck356's website, mobile services, or other digital platforms, how that information is used, and what rights you have.
By registering on this platform or using its services, you agree to the terms of this Privacy Policy. Please read this policy carefully. If you have any questions, you are welcome to contact us.
What Information We Collect
ck356 collects various types of information to operate its services properly. This information may be collected directly from you or automatically from your device.
1.1 Information You Provide Directly
Information you provide during registration and account management:
- Full name and date of birth (for age verification — only for those aged 21 or above)
- Email address and mobile number
- Residential address
- National ID or passport details (for identity verification)
- Financial transaction information: bKash, Nagad, Rocket, or bank account details
- Password (stored in encrypted form)
1.2 Automatically Collected Information
Information collected automatically when you use the ck356 platform:
- IP address and device identification information
- Browser type, version, and language settings
- Operating system information
- Date, time, and session duration of site visits
- Information collected through cookies and similar tracking technologies
- A log of which pages you visited and which games you played
1.3 Information Received from Third Parties
In some cases we may receive information from legitimate third-party sources, such as identity verification service providers or payment processors. This information is used solely to confirm the security and validity of your account.
How Your Information Is Used
ck356 uses the information collected for the purposes listed below. For each purpose we use only the minimum information necessary and avoid using information beyond what is required.
2.1 Account and Service Management
- Creating and maintaining your account
- Processing transactions: deposits (minimum ৳300) and withdrawals (minimum ৳1,000)
- Managing bonuses and promotional offers, such as the 120% welcome bonus
- VIP membership management (Bronze, Silver, Gold)
- Providing customer support — 24/7 via live chat in Bengali
2.2 Security and Fraud Prevention
- Preventing unauthorized access to your account
- Conducting data verification to prevent money laundering
- Detecting and stopping suspicious or fraudulent activity
- Ensuring age verification (for users 21+)
2.3 Service Improvement and Personalization
- Recommending games based on your preferences
- Improving platform performance and user experience
- Diagnosing and resolving technical issues
- Planning new services and features
2.4 Legal Compliance
Information may be retained and processed as required to comply with applicable laws, regulations, or directives from regulatory authorities.
Information Sharing and Disclosure Policy
ck356 never sells your personal information to third parties. However, limited information may be shared in the following specific circumstances:
3.1 Service Partners
For payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, technology infrastructure, and game software providers — only the minimum information needed for the services they provide is shared. These partners are required to follow the same standard of privacy protection.
3.2 Legal Obligations
Information may be provided to relevant authorities if required under a court order, government directive, or applicable law.
3.3 Responsible Gambling Programs
Limited information may be shared with relevant organizations where necessary to ensure responsible gaming and prevent harmful behaviour.
Cookies and Tracking Technologies
The ck356 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your experience.
4.1 Essential Cookies
These cookies are necessary for the core functionality of the website — such as maintaining login sessions, security verification, and saving your preferred language settings. They cannot be disabled.
4.2 Functional Cookies
These cookies remember your preferences, such as your game history or account settings, making your visits more convenient.
4.3 Analytical Cookies
These cookies help us understand how users are using our platform, which supports service quality improvement. The data collected through these cookies is anonymous and aggregated.
4.4 Cookie Controls
You can disable or delete cookies by changing your browser settings. Please note that disabling certain cookies may cause some features of ck356 to not work properly.
Data Security Measures
To ensure the protection of your personal and financial information, ck356 applies industry-standard technical and administrative measures.
5.1 Technical Security
- SSL/TLS encryption — all data transmissions are encrypted
- Password hashing — no password is stored in plain text
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
- Two-Factor Authentication
5.2 Administrative Security
- Only authorized staff can access personal information
- Regular staff training on privacy and data protection
- Logging and monitoring of data access
- Emergency response plan in the event of a data breach
5.3 Data Retention Period
ck356 retains your information for as long as your account is active and as needed to provide services. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations or resolve disputes.
Your Rights and Controls
Every user registered with ck356 has the following rights regarding their own information:
6.1 Right to Access
You may request at any time to know what information we hold about you. This information will be provided to you in an organised, easy-to-understand format.
6.2 Right to Rectification
If any information we hold about you is incorrect, you may request a correction. We will confirm the correction as quickly as possible.
6.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, if there are legal obligations, active disputes, or ongoing transactions, immediate deletion may not be possible.
6.4 Right to Data Portability
You may request that the information we hold about you be exported in a standard digital format.
6.5 Right to Object to Processing
You may object to the processing of your information for specific purposes (such as direct marketing). Such requests are always respected.
Protection of Minors' Information
ck356 strictly provides services only to individuals aged 21 or above. We do not collect personal information from minors (those under 21) or knowingly allow them to create accounts.
Age verification at the time of registration is a mandatory process. If we become aware that a person has opened an account by providing false information about their age, that account will be closed immediately and the related information will be deleted.
If you believe a minor is using ck356, please contact us immediately.
Policy Changes and Updates
ck356 reserves the right to update this Privacy Policy as needed. This policy may be revised due to changes in the scope of services, the introduction of new technology, or legal requirements.
For any significant changes, we will notify you in advance by email or through a notice on the platform. If you continue to use ck356 after changes are made, it will be considered that you have agreed to the updated policy.
The date of the most recent update to this policy is shown at the top of the page. A copy of a previous version can be provided upon request.
Contact Us
Privacy Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us in the following ways:
Email:
Live Chat Support:
24 hours, 7 days — live chat support in Bengali is available
Please mention the nature of your request so we can assist you quickly and accurately.
Related Documents
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Terms and Conditions
All rules and terms for using ck356
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Responsible Gaming
A guide to safe and healthy gaming
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FAQ
Frequently Asked Questions
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About Us
Learn more about ck356